We are a full service pharmacy benefit management company. From innovative programs to high-touch member services — you are covered under our care! Many of your questions can be answered with the below.
Not all services/programs below may be applicable. Be sure to review your benefit plan.
If your medication is rejecting as “drug not covered”, no authorization is needed as it will be denied. If your medication is rejecting for a prior authorization, you can have your provider send one to proact.promptpa.com. You can also use PromptPA to check the status of your authorization by using the link, clicking on the check status button, and entering your information.
Attention All New Members
To avoid delays in filling your prescriptions, you mustcomplete the onboarding process by following the links below.
