--- title: Welcome to ProAct --- ![Page Header - LifeX](https://info.proactrx.com/hs-fs/hubfs/Page%20Header%20-%20LifeX.jpg?width=2000&height=200&name=Page%20Header%20-%20LifeX.jpg "Page Header - LifeX") ![Welcome](https://info.proactrx.com/hs-fs/hubfs/Welcome.png?width=225&height=56&name=Welcome.png "Welcome") We are a full service pharmacy benefit management company. From innovative programs to high-touch member services — *you are covered under our care!* Many of your questions can be answered with the below.  *Not all services/programs below may be applicable. Be sure to review your benefit plan.*  *If your medication is rejecting as “drug not covered”, no authorization is needed as it will be denied. If your medication is rejecting for a prior authorization, you can have your provider send one to proact.promptpa.com. You can also use PromptPA to check the status of your authorization by using the link, clicking on the check status button, and entering your information.*  ### Attention All New Members To avoid delays in filling your prescriptions, you **must** complete the onboarding process by following the links below. [STEP 1: Create Your Online Account](https://secure.proactrx.com/accounts/register/) [STEP 2: Set Up Your Mail Order Profile](https://secure.proactrx.com/mail-order/1/) Please note your full online access can take up to 1 business day to be active in our system after creation. ## SavingsHUB Some brand-name medications may have a higher copay. To see if manufacturer savings are available for your prescription(s), visit the [ProActPLUS SavingsHUB](https://info.proactrx.com/copaycard?hsLang=en) and check for available savings cards and eligibility requirements. These programs may help reduce your out-of-pocket costs for eligible medications. ### Helpful Flyers [![Screenshot 2026-05-06 122904](https://info.proactrx.com/hs-fs/hubfs/Screenshot%202026-05-06%20122904.jpg?width=1275&height=1654&name=Screenshot%202026-05-06%20122904.jpg "Screenshot 2026-05-06 122904")](https://info.proactrx.com/hubfs/January%202026%20ProAct-Benefit%20Health%20Plan%20Inc%20Formulary.pdf?hsLang=en) ### Formulary [![Online Resources Flyer with Live Chat - ADA](https://info.proactrx.com/hs-fs/hubfs/Online%20Resources%20Flyer%20with%20Live%20Chat%20-%20ADA.jpg?width=1275&height=1650&name=Online%20Resources%20Flyer%20with%20Live%20Chat%20-%20ADA.jpg "Online Resources Flyer with Live Chat - ADA")](https://info.proactrx.com/hubfs/Landing%20Page%20Materials/Online%20Resources%20Flyer%20with%20Live%20Chat%20-%20BHP.AC.pdf?hsLang=en) ### Online Resources [![Roadmap\_LifeX](https://info.proactrx.com/hs-fs/hubfs/Roadmap_LifeX.jpg?width=1275&height=1650&name=Roadmap_LifeX.jpg "Roadmap_LifeX")](https://info.proactrx.com/hubfs/Roadmap_LifeX.pdf?hsLang=en) ### Specialty Roadmap [![\_Mail Order Option - Generic - Update](https://info.proactrx.com/hs-fs/hubfs/_Mail%20Order%20Option%20-%20Generic%20-%20Update.jpg?width=1275&height=1650&name=_Mail%20Order%20Option%20-%20Generic%20-%20Update.jpg "_Mail Order Option - Generic - Update")](https://info.proactrx.com/hubfs/Landing%20Page%20Materials/Mail%20Order%20Option%20-%20Generic%20-%20Update%20-%20BHP.AC.pdf?hsLang=en) ### Mail Order Program [![ProAct Pharmacy Services Profile and Order Form](https://info.proactrx.com/hs-fs/hubfs/Landing%20Page%20Materials/ProAct%20Pharmacy%20Services%20Profile%20and%20Order%20Form%20-%20BHP.AC.jpg?width=1275&height=1650&name=ProAct%20Pharmacy%20Services%20Profile%20and%20Order%20Form%20-%20BHP.AC.jpg "ProAct Pharmacy Services Profile and Order Form")](https://info.proactrx.com/hubfs/Landing%20Page%20Materials/ProAct%20Pharmacy%20Services%20Profile%20and%20Order%20Form%20-%20BHP.AC.pdf?hsLang=en) ### Mail Order Enrollment Form [![Pharmacy FAQs - Member Flyer](https://info.proactrx.com/hubfs/Landing%20Page%20Materials/Pharmacy%20FAQs%20-%20Member%20Flyer.jpg "Pharmacy FAQs - Member Flyer")](https://info.proactrx.com/hubfs/Landing%20Page%20Materials/Pharmacy%20FAQs%20-%20Member%20Flyer%20-%20BHP.AC.pdf?hsLang=en) ### Pharmacy FAQs ![Filler-Blank](https://info.proactrx.com/hs-fs/hubfs/Filler-Blank.png?width=1275&height=1650&name=Filler-Blank.png "Filler-Blank") ![Filler](https://info.proactrx.com/hubfs/Filler.jpg "Filler") --- ### "How to" Online Resources [![How to Create a ProAct Online Account Q22026](https://info.proactrx.com/hubfs/How%20to%20Create%20a%20ProAct%20Online%20Account%20Q22026.jpg "How to Create a ProAct Online Account Q22026")](https://info.proactrx.com/hubfs/How%20to%20Create%20a%20ProAct%20Online%20Account%20Q22026.pdf?hsLang=en) ### How to Create an Account [![How to Enroll in Mail Order Q22026](https://info.proactrx.com/hubfs/How%20to%20Enroll%20in%20Mail%20Order%20Q22026.jpg "How to Enroll in Mail Order Q22026")](https://info.proactrx.com/hubfs/How%20to%20Enroll%20in%20Mail%20Order%20Q22026.pdf?hsLang=en) ### How to Enroll in Mail Order [![How to Enroll in the Auto-Refill Program Q22026](https://info.proactrx.com/hs-fs/hubfs/How%20to%20Enroll%20in%20the%20Auto-Refill%20Program%20Q22026.jpg?width=1275&height=1650&name=How%20to%20Enroll%20in%20the%20Auto-Refill%20Program%20Q22026.jpg "How to Enroll in the Auto-Refill Program Q22026")](https://info.proactrx.com/hubfs/How%20to%20Enroll%20in%20the%20Auto-Refill%20Program%20Q22026.pdf?hsLang=en) ### How to Auto-Refill [![How to Make a Payment or Add a New Payment Q22026](https://info.proactrx.com/hs-fs/hubfs/How%20to%20Make%20a%20Payment%20or%20Add%20a%20New%20Payment%20Q22026.jpg?width=1275&height=1650&name=How%20to%20Make%20a%20Payment%20or%20Add%20a%20New%20Payment%20Q22026.jpg "How to Make a Payment or Add a New Payment Q22026")](https://info.proactrx.com/hubfs/How%20to%20Make%20a%20Payment%20or%20Add%20a%20New%20Payment%20Q22026.pdf?hsLang=en) ### How to Make a Payment [![How to Request a New Prescription to be Filled at Mail Order Q22026](https://info.proactrx.com/hs-fs/hubfs/How%20to%20Request%20a%20New%20Prescription%20to%20be%20Filled%20at%20Mail%20Order%20Q22026.jpg?width=1275&height=1650&name=How%20to%20Request%20a%20New%20Prescription%20to%20be%20Filled%20at%20Mail%20Order%20Q22026.jpg "How to Request a New Prescription to be Filled at Mail Order Q22026")](https://info.proactrx.com/hubfs/How%20to%20Request%20a%20New%20Prescription%20to%20be%20Filled%20at%20Mail%20Order%20Q22026.pdf?hsLang=en) ### How to Request a New Mail Order Prescription [![How to Update Your Address Q22026](https://info.proactrx.com/hubfs/How%20to%20Update%20Your%20Address%20Q22026.jpg "How to Update Your Address Q22026")](https://info.proactrx.com/hubfs/How%20to%20Update%20Your%20Address%20Q22026.pdf?hsLang=en) ### How to Update Your Address ![Filler-Blank](https://info.proactrx.com/hs-fs/hubfs/Filler-Blank.png?width=1275&height=1650&name=Filler-Blank.png "Filler-Blank") ![Filler-Blank](https://info.proactrx.com/hubfs/Filler-Blank.png "Filler-Blank") --- ### Helpful Videos [![MES - Welcome-1](https://info.proactrx.com/hubfs/MES%20-%20Welcome-1.png "MES - Welcome-1")](https://youtu.be/xRk68gchQPg?si=pKpMOS9F6Gowlqnj) ### Welcome to ProAct [![MES - MO](https://info.proactrx.com/hubfs/MES%20-%20MO.png "MES - MO")](https://youtu.be/zw80ceifZng?si=pt32JIzAkuqiZlbb) ### Mail Order Option [![MES - Pharmacy-1](https://info.proactrx.com/hubfs/MES%20-%20Pharmacy-1.png "MES - Pharmacy-1")](https://youtu.be/Idza3Mg2hjM?si=QAGjFQa_eWh4vC6Z) ### At the Pharmacy [![MES - PA](https://info.proactrx.com/hubfs/MES%20-%20PA.png "MES - PA")](https://youtu.be/lp1G-fx5Amc?si=4rLyyCff6CMxFXmP) ### Prior Authorization ![Small Color Bar](https://info.proactrx.com/hubfs/Small%20Color%20Bar.jpg "Small Color Bar") ### Questions? Reach out to ProAct's 24/7/365 Help Desk at (888) 250-8032.